Privacy Policy
Last updated
What we collect when you enquire or take a placement test, why we hold it, and how to ask us to change or delete it.
Who we are
Crestwell School of English is an English language school in the United Kingdom. We teach General English, Business English, IELTS preparation and Cambridge exam preparation to international students and professionals, in person and online. We are the data controller for the personal information described on this page. You can reach us at [email protected] or by post at 16 High Street.
The information we collect
Most of what we hold comes from you. The visit form on this site asks for your name, email address, telephone number, country, the course you are interested in, your preferred start date, your current English level and any message you write. If you take our diagnostic placement test, we record your answers and your result so the group you join matches your level.
If you enrol, we add what we need to run your course: your enrolment record, attendance, tutor notes on your progress, written work and mock exam results. For Cambridge and IELTS candidates we also keep the papers you submit for marking, because feedback on a script is the point of the exercise.
Some information arrives on its own when a page loads, such as your IP address, browser type, the pages you open and the site that referred you. Our cookie policy covers the small files behind that.
We do not take card details through the visit form.
Why we use it
We use enquiry details to answer your question, tell you which course fits, and arrange a placement test or a trial class. The lawful basis is our legitimate interest in responding to people who contact us, and your consent where we rely on it.
For enrolled students we process information to deliver the course you booked, keep attendance, mark work and issue progress reports, which rests on the contract between us. We keep financial and enrolment records where the law requires it. If you agree to hear about new term dates, exam entry deadlines or open evenings, we use your email for that purpose until you ask us to stop.
Who we share it with
We keep the list short. Our website host, our email provider and the video platform we use for online lessons see data on our behalf and are bound to use it only for that. If you ask us to enter you for a Cambridge or IELTS exam, we pass the details the exam centre or awarding body requires. Where we use an analytics service, it receives aggregated visit data rather than your name. We do not sell personal information, and we do not pass it to advertisers.
How long we keep it
Enquiries that do not lead to a booking stay on file for up to two years after the last message, so we can pick up the conversation if you come back the following term. Placement test results for people who do not enrol are kept for twelve months. Student records, including attendance and results, are kept for six years after your final class, which covers exam verification requests and any accounting duty. Marketing consent lasts until you withdraw it.
Where your information is held
Our records sit with providers in the United Kingdom and the European Economic Area. If a supplier stores data outside those areas, we rely on the transfer safeguards UK data protection law recognises, such as the approved contractual clauses.
Your rights
You can ask for a copy of what we hold about you, have mistakes corrected, or request deletion where we no longer need the information. You can object to processing based on our legitimate interests, ask us to restrict it, or withdraw consent for emails at any time. Write to [email protected] and we will respond within the period the law allows. If you are unhappy with our answer you can complain to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, or through ico.org.uk.
Under-18s
Some of our learners are 16 or 17. Where that applies, we ask for the details of a parent or guardian and correspond with them about enrolment and welfare.
Changes to this policy
If we change how we handle information, we update this page. Material changes that affect enrolled students are also sent by email.
Contact
Questions about this policy go to [email protected], or by post to 16 High Street.