Terms of Service

These terms

These terms cover your use of the Crestwell School of English website and the arrangements that follow an enquiry. They sit alongside the enrolment confirmation we send you, which sets out the course, dates and fees for your booking. By using this site you accept the terms below.

Using this site

You are welcome to read, print and share our pages for your own course planning. Please do not scrape the site, attempt to reach parts of it you have not been given access to, or use the visit form to send material that is unlawful, misleading or abusive. Complete the form with your own details rather than someone else's.

Enquiries and booking a class

A form or an email is an enquiry, not a confirmed place. Your place exists once we have confirmed it to you in writing and, where a deposit applies, received it. Groups are small by design, and confirmations are accepted in the order they arrive, so a term that suits you can fill before its start date. Course fees, deposit amounts and refund arrangements are confirmed in writing before you enrol; ask us for the current schedule when you book.

Placement tests

The diagnostic placement test decides which group suits you. It is a teaching judgement about your level, not an exam result, and it does not lead to a certificate. If your level changes during a course, your tutor may suggest a move to another group and will discuss it with you first.

Classes, in person and online

We run the same courses in our classrooms and online. Online lessons need a working camera, microphone and a connection steady enough for video. Joining links are for you alone, so please do not pass them on. Timetables can change when a tutor is unwell or a room becomes unavailable, and we tell you as early as we can. Current term dates, class times and the hours our office is staffed are confirmed when you book.

Payment and cancellation

Fees for each course are quoted on request and confirmed in your enrolment letter, together with the notice we need if you cancel or postpone and the circumstances in which a refund is made. Nothing in this section limits your statutory rights as a consumer in the United Kingdom.

Course materials and intellectual property

The Crestwell School of English name, the text on this site, our course materials, mock papers and marking notes belong to us or to the publishers who licence them to us. You may use your own materials for private study. You may not copy, resell or publish them, and you may not record a lesson, in the room or online, without written permission from your tutor. Recordings we make for teaching purposes are shared only with the group concerned.

Exam entries

Cambridge English and IELTS results are awarded by the examining body and not by us. We prepare you for the papers and mark practice work, but the grade is theirs to give. Entry deadlines are set by the exam centre and close well before the test date, so tell us early in your course if you intend to sit an exam in a particular session.

Conduct in class

Treat tutors and classmates with ordinary courtesy. Serious misconduct, including harassment, discrimination or repeatedly disrupting a lesson, can lead to your course being ended.

Our liability

We take care with the information on this site, but we do not promise that every page is free of error or that the site will be available without interruption. We are not liable for indirect or consequential losses, such as lost earnings or missed travel. Nothing in these terms excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude.

Links to other sites

Where we link to an awarding body, a dictionary or a visa guidance page, that site's own terms apply. We do not control its content.

Changes to these terms

We may update these terms as our courses or the law change. The version on this page is the one that applies to your use of the site. For enrolled students, changes that affect a course already booked are sent in writing before they take effect.

Governing law

These terms are governed by the law of England and Wales, and any dispute is dealt with by the courts there.

Contact

Write to [email protected] or to 16 High Street with any question about these terms.